Privacy Policy for FloofRiot
Last Updated: July 21, 2026
1. Introduction
Welcome to FloofRiot (“we,” “us,” “our,” “FloofRiot”). We operate the website floofriot.com (the “Site”) and sell pet products through our online store.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. Please read this policy carefully. If you do not agree with the terms, please do not access the Site.
Data Controller: FloofRiot Contact Email: support@floofriot.com Business Address: Haroun al rasheed road,exit-18, Riyadh
2. Information We Collect
2.1 Information You Provide Directly
- Account and order information: name, email address, phone number, billing and shipping address
- Payment information: processed by our payment processor (see Section 5); we do not store full card details on our servers
- Communications: messages you send us via contact forms, email, or customer support
- Marketing preferences: if you subscribe to our newsletter or opt into promotional communications
2.2 Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
- Cookies and similar technologies: see Section 4 below
- Location data: general location inferred from IP address (not precise GPS location)
2.3 Information from Third Parties
- Information from analytics providers (e.g., Google Analytics)
- Information from our dropshipping and fulfillment partners (e.g., CJ Dropshipping) for order fulfillment purposes
- Information from payment processors confirming transaction status
3. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Communicate with you about your orders, account, or customer service inquiries
- Send marketing emails and promotions (only with your consent, where required by law)
- Improve our Site, products, and customer experience
- Detect, prevent, and address fraud, security issues, or technical problems
- Comply with legal obligations, such as tax and accounting requirements
- Analyze Site traffic and usage patterns to improve our marketing and SEO strategy
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Site. Categories include:
| Cookie Type | Purpose |
|---|---|
| Essential/Strictly Necessary | Required for the Site to function (e.g., shopping cart, checkout) |
| Performance/Analytics | Help us understand how visitors use the Site (e.g., Google Analytics) |
| Functional | Remember your preferences (e.g., currency, language) |
| Advertising/Targeting | Used to deliver relevant ads and measure campaign performance |
You can control or disable cookies through your browser settings. Visitors from the EU/UK will see a cookie consent banner allowing you to accept or reject non-essential cookies before they are set, in compliance with GDPR/UK GDPR and the ePrivacy Directive.
5. Third-Party Service Providers
We share information with trusted third parties strictly to operate our business:
- Payment Processing: [e.g., WooPayments/Stripe/PayPal] — processes payment transactions securely; we do not store your full payment card details
- Order Fulfillment: CJ Dropshipping and regional warehouse partners (Germany, UK, US) — receive your name, shipping address, and order details to fulfill and ship your order
- Website Hosting: [Hostinger, or your hosting provider] — stores Site data on secure servers
- Analytics: Google Analytics / Google Site Kit — collects anonymized usage data to help us understand Site performance
- Email Marketing: Mailchimp — sends newsletters and promotional emails to subscribers
- Customer Support/Forms: WPForms — processes contact form submissions
Each third party processes your data according to their own privacy policies, and we select providers who maintain appropriate security and compliance standards.
6. International Data Transfers
Because FloofRiot ships to customers across the EU, UK, and US using regional warehouses, your order information may be transferred to and processed in countries outside your country of residence, including the country where your order’s fulfillment warehouse is located.
Where we transfer personal data from the EU/UK to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) with our processors, consistent with GDPR and UK GDPR requirements.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal, tax, and accounting obligations (typically up to 7 years for financial records, depending on your jurisdiction)
- Resolve disputes and enforce our agreements
When no longer needed, we securely delete or anonymize your information.
8. Your Privacy Rights
8.1 For EU/UK Residents (GDPR / UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data (“right to be forgotten”), subject to legal exceptions
- Restrict or object to certain processing
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with your national data protection authority
8.2 For US Residents (CCPA/CPRA and similar state laws)
Depending on your state, you may have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information (FloofRiot does not sell personal information)
- Non-discrimination for exercising your privacy rights
8.3 How to Exercise Your Rights
To exercise any of these rights, contact us at support@floofriot.com. We will respond within the timeframe required by applicable law (typically 30 days for GDPR, 45 days for CCPA).
9. Children’s Privacy
FloofRiot is not directed at children under 16, and we do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will delete it promptly.
10. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit, secure hosting, and restricted access to customer data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Marketing Communications
If you subscribe to our marketing emails, you may unsubscribe at any time using the link in each email or by contacting us directly. Transactional emails (order confirmations, shipping updates) are not considered marketing and will continue as needed to service your order.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email: support@floofriot.com Address: Haroun al rasheed road, Exit-18, Riyadh
This policy is designed to work alongside our [Terms of Service] and [Return/Refund Policy], which should be published as separate pages on the Site.