Last Updated: August 14, 2026

Thank you for shopping with FloofRiot. We want shipping to be simple, transparent, and dependable.

This Shipping Policy explains where we currently ship, our shipping charges, fulfillment process, delivery estimates, tracking, customs, address responsibilities, delays, lost packages, and related shipping matters.

This Shipping Policy forms part of our Terms and Conditions.

1. Where We Currently Ship

FloofRiot currently accepts orders for delivery to:

United States

United States

• United Kingdom

• United Kingdom

Selected European Countries

• Austria

• Belgium

• France

• Germany

• Ireland

• Italy

• Netherlands

• Poland

• Portugal

• Spain

We currently do not offer checkout delivery to destinations outside our supported shipping regions.

Available shipping options are determined by the delivery address entered during checkout.

We may add or remove destinations as our fulfillment network develops.

2. Standard Shipping

For eligible orders with a merchandise subtotal below $49 USD, our current standard shipping charge is:

$6.99 USD

The applicable shipping method and charge will be displayed during checkout before payment is completed.

3. Free Shipping

FloofRiot currently offers:

FREE standard shipping on eligible orders of $49 USD or more.

When an order qualifies, the Free Shipping option is automatically made available during checkout.

The qualification threshold is determined by the eligible order value calculated by our checkout system.

Discounts, coupons, excluded products, or other promotions may affect whether the order satisfies the free-shipping requirement.

4. Fulfillment Partners

FloofRiot works with third-party suppliers, warehouses, fulfillment providers, and logistics companies to prepare and deliver customer orders.

Our fulfillment network may include CJ Dropshipping and its logistics partners.

Although a third party may physically prepare or transport your parcel, your purchase is made from FloofRiot. Please contact FloofRiot, rather than the supplier, if you have a problem with your order.

5. Warehouse Locations

Depending on the product, available inventory, and destination, orders may be fulfilled from warehouses located in:

• the United States;

• Europe;

• China; or

• another available fulfillment location.

Whenever reasonably practical, we may use suitable local or regional warehouse inventory to improve delivery speed and reliability.

A warehouse location associated with a product may change due to inventory availability.

6. Local-Warehouse Delivery Estimates

Certain eligible products fulfilled from suitable local United States or European warehouses may display an estimated delivery timeframe such as:

3–7 business days

This estimate applies only to eligible products and destinations where the relevant local-warehouse inventory and shipping service are available.

The presence of a general “Fast Delivery” message on our website does not mean that every FloofRiot product is guaranteed to arrive within 3–7 business days.

7. Other Delivery Estimates

Products fulfilled internationally or from a different warehouse may require longer delivery times.

Delivery time can vary because of:

• warehouse location;

• product availability;

• destination country;

• carrier selection;

• package weight or dimensions;

• customs processing;

• local postal operations;

• weekends and public holidays;

• severe weather;

• transportation disruptions;

• peak-season volume; or

• other circumstances outside our reasonable control.

Where a more specific delivery estimate is available for a product or shipment, we may display it on the product page, at checkout, in the customer’s order information, or through tracking updates.

Unless expressly stated otherwise, delivery dates and delivery ranges are estimates rather than guaranteed arrival dates.

8. Processing and Dispatch

Order processing begins after payment has been successfully received and the order has passed any required payment, fraud, inventory, or fulfillment checks.

Processing time is separate from carrier transit time.

An order may require additional processing where:

• inventory needs to be confirmed;

• a variant becomes unavailable;

• payment verification is required;

• customer information is incomplete;

• a warehouse experiences operational delays; or

• another fulfillment issue requires review.

If a significant fulfillment delay occurs, we may contact you with available options.

9. Delivery-Time Commitments

Where FloofRiot provides a specific shipping or dispatch timeframe, we aim to have a reasonable operational basis for that estimate.

If we learn that an order cannot be shipped or delivered within an applicable promised or legally required timeframe, we may contact the customer regarding:

• a revised timeframe;

• consent to the delay;

• an alternative product where appropriate; or

• cancellation and refund where required.

Nothing in this Shipping Policy limits mandatory consumer delivery rights that apply to your purchase.

10. Tracking Information

Where tracking is available, tracking information will normally be provided after the shipment reaches the appropriate fulfillment or dispatch stage.

Tracking may be available through:

• shipping-confirmation emails;

• your FloofRiot customer account;

• the relevant order page; or

• our Track Your Order page.

Tracking information may take some time after dispatch to become active in a carrier’s system.

11. Tracking Numbers and Local Carriers

International shipments may pass through more than one logistics provider.

A shipment may therefore have:

• an international tracking number;

• a local or last-mile tracking number; or

• more than one tracking reference during its journey.

Tracking events may temporarily pause while a shipment moves between carriers, countries, customs facilities, or postal networks.

A temporary absence of new tracking events does not necessarily mean that the package has been lost.

12. Multiple Shipments

Products within the same order may occasionally be fulfilled from different warehouses.

As a result:

• products may be sent in separate parcels;

• parcels may arrive on different dates; and

• customers may receive multiple tracking numbers.

You will not be charged an additional shipping fee solely because we choose to divide an eligible order into multiple fulfillment parcels unless an additional charge was clearly disclosed and agreed before purchase.

13. Shipping Address Responsibility

Customers are responsible for providing complete and accurate delivery information.

This includes, where applicable:

• recipient’s full name;

• street address;

• apartment, suite, or unit number;

• city;

• state, province, or region;

• ZIP or postal code;

• country;

• telephone number; and

• email address.

Please review your shipping information carefully before completing checkout.

14. Address Changes

If you discover an address error after placing your order, contact us immediately at:

support@floofriot.com

We will attempt to correct the address where operationally possible.

However, we cannot guarantee that an address can be changed after:

• fulfillment has started;

• a shipping label has been generated;

• a parcel has been handed to the carrier; or

• the shipment has already been dispatched.

For security reasons, address changes may also be restricted after payment.

15. PayPal Orders and Shipping Addresses

Where an order is paid through PayPal, shipping the order to the address associated with the transaction may be important for payment security and seller-protection requirements.

If a different delivery address is required after payment, FloofRiot may require cancellation and a new order rather than manually redirecting an existing PayPal-paid shipment.

16. Incorrect or Incomplete Addresses

FloofRiot is not responsible for avoidable delivery problems caused by inaccurate or incomplete information supplied by the customer, to the extent permitted by applicable law.

Problems may include:

• insufficient address information;

• incorrect postal or ZIP code;

• incorrect apartment or unit number;

• unknown recipient;

• invalid telephone number; or

• incorrect destination country.

Where a package must be reshipped because of a customer-provided address error, reasonable additional shipping costs may apply where permitted by law.

17. Failed Delivery Attempts

Carriers may make one or more delivery attempts depending on the destination and shipping service.

If delivery cannot be completed, the package may be:

• held at a local post office;

• held at a pickup location;

• held at a courier facility;

• returned to the sender; or

• otherwise handled according to the carrier’s procedures.

Customers should monitor tracking information and respond promptly to delivery notices.

18. Unclaimed Packages

If a carrier asks you to collect a package from a post office, pickup point, locker, or courier facility, you are responsible for collecting it within the carrier’s applicable holding period.

If a parcel becomes undeliverable because it was not collected, refund or reshipment eligibility may be affected by non-recoverable logistics costs, subject to applicable consumer law.

19. Refused Deliveries

Please contact FloofRiot before refusing a package.

Refusing delivery does not automatically create a valid return or refund.

If a customer refuses a shipment without following our return process, non-recoverable shipping, return, customs, or handling charges may affect the refund amount where permitted by law.

Mandatory consumer rights remain unaffected.

20. Customs Clearance

International shipments may be reviewed by customs authorities.

Customers may occasionally need to provide information requested by customs or the carrier to complete lawful import clearance.

Failure to cooperate with legally required customs procedures may cause:

• delays;

• the parcel to be held;

• return to sender;

• abandonment; or

• other delivery problems.

Where such problems result from customer action or inaction, reasonable non-recoverable costs may be taken into account where permitted by law.

21. VAT, Duties, and Import Charges

International orders may be subject to:

• VAT;

• customs duties;

• import taxes;

• customs-clearance charges; or

• other government-imposed charges.

The treatment of these amounts depends on factors including:

• destination country;

• product value;

• product classification;

• fulfillment origin;

• warehouse location; and

• applicable tax or customs arrangements.

For qualifying European Union shipments, FloofRiot’s fulfillment process may use applicable VAT/import arrangements, including CJ’s IOSS handling where eligible.

Where taxes or import charges are collected or handled in advance, the applicable treatment will be reflected through the order or fulfillment process.

Where amounts are not collected in advance, a competent customs authority or carrier may assess legally applicable charges.

Nothing in this policy overrides applicable tax or customs law.

22. European Union Orders

Orders delivered to our supported European destinations may be fulfilled either:

• from inventory already located within Europe; or

• through an international import shipment.

The tax, customs, shipping method, and delivery process can therefore differ from one product to another.

Customers should rely on the final checkout information and subsequent shipment notifications relating to their specific order.

23. Shipping Delays

Despite reasonable efforts, delays can occur.

Possible causes include:

• customs inspections;

• carrier congestion;

• severe weather;

• transportation interruptions;

• public holidays;

• security inspections;

• strikes;

• natural disasters;

• peak-season demand;

• unexpected warehouse conditions; or

• international logistics restrictions.

We will make reasonable efforts to assist customers when an order experiences an unusual delay.

24. Significantly Delayed Orders

If your tracking has not updated for an unusually long period or your package has not arrived within the expected timeframe, contact:

support@floofriot.com

Please include your order number.

We may need to investigate the shipment with the fulfillment provider and carrier before determining whether:

• the parcel is still moving;

• a delivery attempt was missed;

• the parcel is held for collection;

• the shipment is delayed;

• the shipment is lost; or

• another corrective action is appropriate.

25. Missing or Lost Packages

If a shipment is confirmed or reasonably determined to be lost, the appropriate solution may include:

• reshipment;

• replacement;

• refund; or

• another appropriate remedy.

The available remedy depends on the circumstances and applicable law.

26. Packages Marked Delivered but Not Received

If tracking shows Delivered but you cannot locate the parcel, please first:

1. check your mailbox and delivery area;

2. check other entrances or safe delivery locations;

3. ask household members;

4. check with neighbors, reception, or building management where appropriate;

5. verify the shipping address on your order; and

6. contact the local carrier or postal service.

If the parcel remains missing, contact FloofRiot.

We may request documentation or confirmation from the carrier or postal service where reasonably necessary to investigate the claim.

27. Damaged Packages

If your package or product arrives damaged, please contact us as soon as reasonably possible.

Provide:

• your order number;

• a description of the problem;

• clear photographs of the product;

• photographs of the packaging where relevant; and

• video evidence where reasonably necessary to demonstrate the problem.

Please keep the product and packaging until we have reviewed the claim.

Depending on the circumstances, a qualifying claim may result in a replacement, reshipment, partial refund, full refund, or another legally appropriate remedy.

28. Incorrect or Missing Items

If you receive:

• the wrong product;

• the wrong variation;

• an incomplete product; or

• a package missing an ordered item,

contact support@floofriot.com promptly.

Please provide your order number and suitable photos or other evidence so we can investigate the issue with our fulfillment provider.

29. Risk During Delivery

Where applicable consumer law places responsibility for goods in transit on the seller until the customer receives them, FloofRiot will honor those mandatory rights.

A customer’s legal rights are not reduced simply because FloofRiot uses a third-party warehouse, supplier, or carrier.

30. Order Cancellations

If you wish to cancel an order, contact us immediately.

We will attempt to cancel the order before fulfillment starts.

Cancellation cannot be guaranteed once:

• warehouse processing has begun;

• a customized or specially sourced item has entered production;

• a shipping label has been created; or

• the parcel has been dispatched.

Where mandatory cancellation or withdrawal rights apply, those rights remain unaffected.

31. Returns

Shipping arrangements for returned products are governed by our separate Return & Refund Policy.

Please contact FloofRiot before returning any product.

Do not independently send a product to:

• CJ Dropshipping;

• an address printed on the parcel;

• an overseas warehouse;

• a supplier; or

• another return address

unless FloofRiot has specifically instructed you to do so.

The correct return procedure may differ depending on the product, fulfillment origin, destination, and reason for return.

32. Customer Service

For questions regarding:

• shipping;

• tracking;

• delivery;

• a delayed parcel;

• a missing order;

• an incorrect address; or

• a damaged shipment,

please contact:

Email: support@floofriot.com

Whenever possible, include your order number so we can assist you efficiently.

33. Changes to Shipping Rates

FloofRiot may change:

• standard shipping charges;

• free-shipping thresholds;

• supported destinations;

• carriers;

• warehouse arrangements; or

• shipping methods

for future orders.

Changes will not retroactively alter the shipping charge already accepted on a completed order except where correction of an obvious error is legally permitted.

34. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• our fulfillment network;

• shipping costs;

• supported markets;

• customs rules;

• tax rules;

• carrier availability;

• legal requirements; or

• business operations.

The latest version will be published on this page with a revised Last Updated date.

35. Mandatory Consumer Rights

This Shipping Policy does not remove, restrict, or override any consumer rights that cannot legally be waived.

Where a provision of this policy conflicts with mandatory consumer-protection law applicable to a customer, the mandatory law will apply to the extent of that conflict.

36. Contact FloofRiot

For shipping-related questions, contact:

FloofRiot
Operated by: Nazmul Hasan Ridoy
Riyadh, Saudi Arabia
Email: support@floofriot.com
Website: floofriot.com